Returns & Exchanges
At BonPrix Électroménagers, we want you to be completely satisfied with your appliance purchase. If your product is defective or does not meet your expectations, we offer a 30-day return window from the date of delivery.
Initiate Your Request
Contact our customer service team via email or phone with your order number and a brief explanation of the reason for the return.
Prepare for Inspection
Ensure the appliance is in its original condition, including all packaging, manuals, and accessories, to qualify for a full refund.
Schedule Pick-up or Drop-off
For major appliances, we will coordinate a professional pick-up from your home; smaller items can be returned directly to any of our store locations.
Receive Your Refund
Once our technicians inspect the unit and confirm its condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing